1. About this Policy
ZingaMenu, operated by Aspire Payment Pty Ltd trading as Zinga Pay (ABN 56 662 218 331) (“Zinga
Pay”, “we”, “our”), enables participating Australian hospitality merchants (“Merchants”) to offer delivery of
their products to customers (“you”). This policy explains how delivery works through the platform.

Zinga Pay is not a delivery service. Delivery is operated by the Merchant or the Merchant’s nominated delivery partner. The Merchant is responsible for the preparation, dispatch, transport and successful delivery of every Order, in accordance with applicable food safety, transport and consumer law.

This policy applies in addition to the Zinga Pay Refund & Cancellation Policy and Liquor Sales Policy.

2. Delivery Availability
Australia only. Delivery is available to addresses within Australia only. The platform does not support
international delivery.

Defined by each Merchant. Each Merchant configures their own:
• Delivery zones (by suburb, postcode, or delivery radius)
• Delivery hours and days of operation
• Minimum order value (where applicable)
• Delivery fee and any associated service charges
• Estimated delivery times
These details are displayed on the Merchant’s venue page and on the checkout screen before payment is
committed.

Per-order address confirmation. When you enter a delivery address at checkout, the platform validates
that the address falls within the Merchant’s serviceable zone before allowing the Order to proceed. Where
an address is outside the zone, you will be advised at checkout and the Order will not be accepted.

3. Delivery Fees and Charges
Itemised at checkout. Delivery fees, service charges, and any handling fees are displayed as separate
line items on the checkout screen before payment is authorised. Subtotal, GST and Total (inclusive of all
fees) are shown together with the final amount payable.

Currency. All prices and fees are displayed in Australian Dollars (AUD) inclusive of GST.

4. Estimated Delivery Times
Estimated delivery windows are displayed on the venue page based on the Merchant’s settings.
Estimates are good-faith approximations only. Actual delivery time may vary due to:
• Order volume during peak service periods
• Weather and traffic conditions
• Item availability at the Merchant
• Address accessibility
Where a delay is anticipated, the Merchant or delivery partner will use reasonable efforts to contact you.

5. Restricted Items
Liquor. Where a Merchant sells liquor for delivery, the platform enforces 18+ age confirmation at
checkout, and the Merchant or delivery partner is required to verify a valid government-issued photo ID
on delivery, sight unintoxicated condition, and confirm the recipient is the person who placed the Order.
The Merchant’s liquor licence number is displayed on the venue page. See our Liquor Sales Policy for full
details.

Other age-restricted or controlled items may only be sold for delivery where the Merchant holds the
relevant authorisations under applicable Commonwealth, state or territory law.

6. Customer Obligations
To enable successful delivery, you must:
• Provide an accurate delivery address, including any access instructions
• Provide a contact phone number that is monitored during the delivery window
• Be available to receive the delivery at the nominated address during the agreed window
• Provide valid government-issued photo ID where required (for age-restricted items)
• Be in a sober and capable state to receive an alcohol delivery (where applicable)

7. Failed Deliveries
A delivery may fail where:
• You are not present at the address during the agreed window
• The address you provided is incorrect, incomplete or inaccessible
• You cannot produce valid ID for age-restricted items
• The recipient is intoxicated (for liquor deliveries) or otherwise cannot lawfully accept the goods
• You refuse the delivery without cause
Where a failed delivery is caused by you, the Order is not eligible for refund except at the Merchant’s
discretion or where the ACL otherwise requires. Items may be returned to the Merchant; perishable items
may be unable to be returned and may be disposed of.

Where a failed delivery is caused by the Merchant or delivery partner (for example, items not dispatched, items lost in transit, or unreasonable delay), please contact the Merchant directly as soon as possible and ideally on the same day. Refund eligibility is governed by our Refund & Cancellation Policy and the Australian Consumer Law.

8. Damaged, Incorrect or Missing Items
If an Order is delivered damaged or spoiled, with items missing, containing incorrect items, or in a
condition that does not meet reasonable expectations, please contact the Merchant directly using the
contact details on the venue page as soon as possible and ideally on the same day. The Merchant will
assess the issue and respond in accordance with the Refund & Cancellation Policy and the ACL.

9. Contactless Delivery
Where contactless delivery is offered and selected, the delivery partner will leave the Order at the
address as instructed and confirm delivery by photograph or other reasonable means. Once a
contactless delivery is completed, risk in the goods passes to you. Contactless delivery is not available
for liquor or other age-restricted items, which require in-person handover and ID verification.

10. Contact
Platform-related delivery questions: [email protected]
Specific Order issues: contact the issuing Merchant directly using the details on their venue page

Zinga Pay · [email protected] · getzinga.com.au · Document generated 19 May 2026